Privacy policy

Mate&Work Updated Privacy Policy

Effective Date: January 1, 2024

Mate&Work ("we", "us", or "our") values your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal data in accordance with international privacy standards including GDPR (EU), CCPA/CPRA (USA), and LGPD (Brazil).

1. Information We Collect

1.1 Data You Provide Directly:

• Full name

• Email address

• Phone number

• Billing address and payment data

• Company name (if applicable)

• Resume/CV, work samples, or application data

• Government-issued ID (Virtual Assistants only)

• Professional photo (Virtual Assistants only)

• User-generated content (text, images, videos, etc.)

• Feedback, surveys, and comments

1.2 Data We Collect Automatically:

• IP address, browser, OS, device type

• Session duration, pages visited

• Language, time zone

• Cookies and usage data

• Location data (city/state/country via IP)

1.3 Data from Third Parties:

• Social login profile info (if used)

• Analytics tools (e.g., Google Analytics)

• Ad performance data

• Verification partners

2. Purpose of Use

We use your data to:

• Provide and improve services

• Authenticate and onboard Virtual Assistants

• Personalize platform experience

• Process payments and invoices

• Send transactional and marketing communications

• Monitor platform health, detect fraud, and prevent abuse

• Comply with legal and contractual obligations

3. Data Sharing

We share your data with:

• Payment gateways (Stripe, PayPal, etc.)

• Hosting providers and cloud infrastructure

• Analytics and error-monitoring tools

• Email marketing and CRM platforms

• Government and legal authorities (as required)

• Third parties in case of acquisition/merger (with notification)

All third parties are bound by confidentiality and data protection agreements.

4. Identity Verification (VAs)

We may request and process ID documents and professional photos for VAs:

• All data is encrypted and securely stored

• Only authorized personnel access it

• Used solely for verification and client presentation purposes

• Not shared without consent

• Retained only as long as necessary or legally required

5. Data Retention

We retain data:

• As long as required to fulfill the purpose

• As required by applicable law

• With routine audits for deletion of outdated data

6. Data Security

We implement:

• SSL encryption

• Secure data storage (AWS, GCP, etc.)

• Access controls and employee training

• Regular audits and incident response plans

7. Your Rights

Depending on your location, you have the right to:

• Access your data

• Correct inaccurate data

• Request deletion ("right to be forgotten")

• Object or restrict processing

• Withdraw consent

• Port your data to another provider

• Request a review of decisions made by automated processing

To exercise your rights, contact: hello@mateandwork.com

8. Marketing

We may send marketing emails to those who opt in. You can:

• Opt out anytime via email footer or profile settings

• Modify communication preferences at any time

9. Cookies

We use cookies to:

• Maintain sessions

• Remember preferences

• Analyze usage

• Deliver targeted ads

Types:

• Functional

• Analytical

• Advertising

You may disable cookies in your browser settings, but some features may not function properly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

11. Children’s Privacy

Our services are not directed to individuals under 16. We do not knowingly collect data from minors.

12. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date. Material changes will be communicated via email or platform notification.

13. Contact Us

For privacy-related questions or to exercise your rights:

Email: hello@mateandwork.com
Phone: (305) 349-3028
Website: www.mateandwork.com