Customer Support
A dedicated bilingual customer service rep from Latin America, answering your customers in English and Spanish on your US hours.
🇨🇴 Colombia
🇨🇴 Colombia
🇻🇪 Venezuela
🇲🇽 Mexico
🇻🇪 Venezuela
🇦🇷 Argentina
🇧🇷 Brazil
🇨🇴 Colombia
🇵🇪 Peru
🇨🇱 Chile
🇦🇷 ArgentinaCore apps our customer service reps run
Every customer service rep is screened on the tools your support already runs on: Zendesk, Gorgias, HubSpot, Shopify, RingCentral and WhatsApp Business. Tell us your stack and we screen for it.
Scope of the role
One professional from Latin America, hired into one role, answering every customer, in their language, while you run the business.
Every customer answered.
Calls and live chats answered in English and Spanish, with every conversation loggedRingCentral · Zendesk
Inbox at zero, daily.
Support emails and tickets answered within your response times, escalations flagged to youGorgias · Zendesk · Gmail
Orders sorted out fast.
Order status, changes, returns and refunds handled inside your store and shipping toolsShopify · ShipStation
Every DM answered.
WhatsApp, Instagram and Facebook messages answered in each customer’s languageWhatsApp Business · Meta
Happy customers, on record.
Review requests sent, feedback logged and unhappy customers followed up before they churnGoogle · HubSpot
In your hours, your channels.
United States business hours end to end, fluent English and Spanish with your clients and teamGMT-3 to GMT-6 · Seven countries
You stay in control of the decision.
Your channels, your hours, and your support volume. Two minutes on a form.
3 to 5 candidates, screened in four stages on customer support work and spoken English. Ready in 2 to 5 days.
You meet the shortlist and choose the person you want answering your customers. The decision stays yours.
Onboarded into your tools, on your schedule, with one Mate&Work contact who owns the relationship.
Meet the person, not the profile
Ivi is one of the bilingual customer support professionals Mate&Work has placed with US businesses. She works their hours, in their tools, as part of their team.
What the role looks likeA dedicated professional who learns your products and policies and answers every customer in English or Spanish, so nobody waits and nothing gets lost.
Before you compare prices, count what slow support costs you right now.
US customer service representatives earn a median $44,770, before payroll taxes and benefits.
Every hour on tickets and calls is an hour off the work only you can do.
A customer who waits a day for an answer, asks for a refund, and leaves a review.
The same work, up to 75% less, with no placement fee and no minimum term.
You only ever pay Mate&Work, never the talent. No payroll, no contracts, no hidden fees.
On the call we scope the role, write the profile and benchmark the budget against real market rates, then hand-match your shortlist. All of it before you pay anything toward the search.
A single $75 deposit activates your search. It is fully refundable, credited to your first invoice when you hire, and the only thing you pay before your new hire starts.
Once your hire starts, you pay Mate&Work on one invoice, weekly or monthly, your choice. We handle payroll, contracts and currency, so nothing else lands on your side.
You are hiring a person into a role, not buying a service package.
The $75 search activation deposit is refundable and comes off your first invoice.
The same comparison we make for every role, applied to your customer service rep.
| Mate&Work | Offshore, marketplaces, local hires | |
|---|---|---|
| Vetting | Top 3%, screened in four stages | Self-managed or lightly screened |
| Risk | Replacement guaranteed, no minimum | Placement fees and locked contracts |
| Time zone | Bilingual, on your US hours | Offshore hours and language gaps |
| Support | A Miami-based partner you talk to | A marketplace or a ticket queue |
| Cost | Up to 75% less than a local hire | Full local salary, or cheap but unvetted |
Best decision I have made for my small business in Miami. We've been able to grow 4x, super trustworthy and friendly bilingual professionals. They help you with client support, day to day operations, logistics.
The process of finding the right person was handled in a very professional manner. I am truly happy with their service and especially with the person they assigned to me. It has made a big difference in my day-to-day operations.
In just a week and a half, I had the right person already onboard and helping me in my business. All I had to do was clearly outline the role, and they took care of the interviews, the selection process, and even the onboarding call.
Key facts
The essentials of hiring a bilingual customer service rep from Latin America through Mate&Work.
Tell us your channels and volume and we will have a shortlist of bilingual customer service reps in front of you within 2 to 5 business days.
