Healthcare
A dedicated bilingual medical receptionist from Latin America, answering patient calls, scheduling and verifying insurance on your US hours.
🇨🇴 Colombia
🇨🇴 Colombia
🇻🇪 Venezuela
🇲🇽 Mexico
🇻🇪 Venezuela
🇦🇷 Argentina
🇧🇷 Brazil
🇨🇴 Colombia
🇵🇪 Peru
🇨🇱 Chile
🇦🇷 ArgentinaCore apps our medical receptionists run
Every medical receptionist is screened on the tools your front desk already runs on: athenahealth, Tebra, eClinicalWorks, DrChrono, Availity and RingCentral. Tell us your stack and we screen for it.
Scope of the role
One professional from Latin America, hired into one role, keeping your front desk answered and your schedule full, so your staff can focus on patients in the room.
Every patient answered.
Calls, voicemails and portal messages answered in English and Spanish, with every request routedRingCentral · Patient portal
A full schedule.
Appointments booked, rescheduled and confirmed, with cancellations filled from the waitlistathenahealth · Tebra
Coverage checked first.
Eligibility and benefits verified before every visit, so surprises are caught earlyAvaility · Payer portals
Paperwork done before arrival.
Intake forms sent and followed up, demographics and insurance details entered into your systemeClinicalWorks · DrChrono
Fewer no-shows.
Appointment reminders, recall lists and balance reminders handled in each patient’s languageYour EHR · SMS tools
In your hours, your channels.
United States business hours end to end, fluent English and Spanish with your clients and teamGMT-3 to GMT-6 · Seven countries
You stay in control of the decision.
Your practice software, your hours and your call volume. Two minutes on a form.
3 to 5 candidates, screened in four stages on front desk work and spoken English. Ready in 2 to 5 days.
You meet the shortlist and choose the person you want running your front desk. The decision stays yours.
Onboarded into your tools, on your schedule, with one Mate&Work contact who owns the relationship.
Meet the person, not the profile
Ivi is one of the bilingual professionals Mate&Work has placed with US businesses. She works their hours, in their tools, as part of their team.
What the role looks likeA dedicated medical receptionist who answers every call, keeps your schedule full and has insurance checked before patients arrive, in English or Spanish.
Before you compare prices, count what missed calls and no-shows cost you right now.
US medical secretaries and administrative assistants earn a median $45,930, before payroll taxes and benefits.
Every call your in-office staff takes is time away from the patient in front of them.
A new patient who reaches voicemail and books with the practice down the street.
The same work, up to 75% less, with no placement fee and no minimum term.
You only ever pay Mate&Work, never the talent. No payroll, no contracts, no hidden fees.
On the call we scope the role, write the profile and benchmark the budget against real market rates, then hand-match your shortlist. All of it before you pay anything toward the search.
A single $75 deposit activates your search. It is fully refundable, credited to your first invoice when you hire, and the only thing you pay before your new hire starts.
Once your hire starts, you pay Mate&Work on one invoice, weekly or monthly, your choice. We handle payroll, contracts and currency, so nothing else lands on your side.
You are hiring a person into a role, not buying a service package.
The $75 search activation deposit is refundable and comes off your first invoice.
The same comparison we make for every role, applied to your medical receptionist.
| Mate&Work | Offshore, marketplaces, local hires | |
|---|---|---|
| Vetting | Top 3%, screened in four stages | Self-managed or lightly screened |
| Risk | Replacement guaranteed, no minimum | Placement fees and locked contracts |
| Time zone | Bilingual, on your US hours | Offshore hours and language gaps |
| Support | A Miami-based partner you talk to | A marketplace or a ticket queue |
| Cost | Up to 75% less than a local hire | Full local salary, or cheap but unvetted |
Best decision I have made for my small business in Miami. We've been able to grow 4x, super trustworthy and friendly bilingual professionals. They help you with client support, day to day operations, logistics.
The process of finding the right person was handled in a very professional manner. I am truly happy with their service and especially with the person they assigned to me. It has made a big difference in my day-to-day operations.
In just a week and a half, I had the right person already onboard and helping me in my business. All I had to do was clearly outline the role, and they took care of the interviews, the selection process, and even the onboarding call.
Key facts
The essentials of hiring a bilingual medical receptionist from Latin America through Mate&Work.
Tell us your practice, your software and your call volume and we will have a shortlist of medical receptionists in front of you within 2 to 5 business days.
