Frequently Asked Questions

Explore Our Shop: Browse through our selection of virtual assistants to find the one that best fits your needs.

Select Seniority, Skills, and Weekly Hours: Customize your search by specifying the seniority level, required skills, and the number of hours per week you need assistance for.

We Match You with the Perfect Assistant: Our team uses advanced algorithms to match you with the virtual assistant who meets your criteria and requirements.

Schedule the Kickoff Onboarding Meeting: Once matched, we schedule an onboarding meeting to introduce you to your new virtual assistant and discuss your tasks and goals.

You Direct Tasks, We Oversee Performance: You'll have full control over assigning tasks and managing your virtual assistant's workload. Meanwhile, we ensure that the assistant performs efficiently and meets your expectations.

Dedicated Full-Time Personalized Assistance: Enjoy dedicated, full-time support tailored to your specific needs and preferences, ensuring that you receive personalized assistance whenever you need it.

Mate & Work is a family-owned Virtual Assistant company strategically based in Miami, formerly known as the capital of Latin America, connecting professionals from South America with the US and the world.

Communication Platforms: Tools like Whatsupp, Teams, or Skype for efficient communication.

Task Management Solutions: Organize tasks and track progress easily with Asana, Trello, or Monday.com.

Time Tracking Software: Monitor time accurately with Toggl or Harvest for productive time management.

Calendar and Scheduling Tools: Google Calendar or Calendly for efficient time management and scheduling.

File Sharing and Storage Platforms: Google Drive, Dropbox, or OneDrive for convenient document collaboration and access.

We take security and confidentiality seriously. Our platform is designed to protect your information, and our virtual assistants are bound by strict confidentiality agreements.

Yes, our virtual assistants are bilingual, proficient in both English and Spanish. They are tested to meet the language requirements for clients in the USA.

Our virtual assistants offer a wide range of services including administrative support, marketing assistance, social media management, research tasks, customer support, and more.

You can choose the right virtual assistant for your needs by browsing our categories and profiles, and selecting one that matches your requirements in terms of skills, experience, and availability.

Yes, you can communicate directly with your virtual assistant through our platform or preferred communication channels.

You can easily track the hours worked by your virtual assistant using our time tracking tools or platforms like FreshBooks

If you need to change or cancel your virtual assistant's booking, simply contact us, and we'll assist you with the necessary adjustments

If you're not satisfied with the performance of your virtual assistant, please let us know, and we'll work with you to address any concerns or find a suitable replacement.

Getting started is easy! Simply sign up on our platform, browse our virtual assistant profiles, select the right one for you, and start delegating tasks. We're here to support you every step of the way.

Our virtual assistants are highly qualified professionals with diverse backgrounds and expertise. They undergo a rigorous selection process to ensure they meet our standards.

Finding the perfect match for your Virtual Assistant (VA) depends on several factors, including your specific requirements, the rarity of skills needed, and your industry. For instance, if your business specializes in uncommon programming languages, it may take longer to find a VA with the precise skills you require. However, we are committed to the search until we find the right fit.

Conversely, if your needs align with common skills such as customer service or phone interaction, we can match you with a VA more swiftly.

In the interim, we dedicate considerable effort to understanding your business needs, screening our pool of VAs, and actively seeking out the ideal candidate. Our goal is to pair you with a dedicated VA quickly, facilitating the development of long-term, mutually beneficial relationships that foster business growth.

Absolutely! We have numerous clients who collaborate with several virtual assistants, each handling specific aspects of their business operations.

Should you require additional VAs, simply follow the same process you used initially, but this time focusing on the category or skill set needed for your new VA. We're here to ensure a seamless experience as you expand your team of virtual assistants to address various facets of your business needs.

Yes, we believe in fostering a personalized connection between you and your potential Virtual Assistant. If you wish, you will have the opportunity to meet and interview your VA prospect before making any decisions. We value transparency and want to ensure that you feel comfortable and confident in your choice.

Mate and Work is a family-owned Virtual Assistant company specializing in serving small businesses by assisting owners in maintaining organization and efficiency in their operations. Our dedicated in-house team consists of experienced, passionate, and highly qualified individuals eager to support you in various tasks, ranging from data entry to social media management and beyond.

Payments are processed electronically, and enrollment in autopay with your credit/debit card is mandatory. Every Monday, we send a notification along with a bill covering the previous work week. Following each payment, a receipt is dispatched to your designated billing email address. You won't incur charges if your VA didn't log any hours during that week. It's that straightforward.

While we have full confidence in the integrity and diligence of our VAs, it's advisable to monitor your VAs' logged hours closely on a weekly/monthly basis. Should you suspect any discrepancies or misconduct, please contact your Client Account Manager (CAM) promptly. Your CAM will promptly investigate and provide updates or resolutions as necessary.

Furthermore, if you need to update your billing details or encounter any changes, please don't hesitate to reach out to your dedicated CAM for assistance.

There are no hidden fees or additional charges. You only pay for the services provided by your virtual assistant, based on the agreed-upon rate.

Absolutely! At Mate & Work, we uphold a cancel anytime policy, ensuring you have the flexibility to end our service whenever you need to, without any hassle or penalty fees. Your satisfaction and convenience are our priorities.

Our privacy policy outlines how we collect, use, and protect your personal information. We are committed to safeguarding your privacy and ensuring your data is handled securely.

Mate&Work is committed to protecting your data with robust security measures. We follow stringent protocols and comply with data protection laws like GDPR and CCPA. Your information is safeguarded through advanced encryption, secure storage solutions, and regular security audits.

We do not share your personal information with third parties except as required by law or to provide our services (e.g., payment processors). Any third parties we work with are required to adhere to similar privacy standards.

We may collect personal information such as your name, contact details, payment information, and any other data necessary to provide our services effectively.

Only authorized personnel have access to your data, and it is used solely for the purposes specified in your service agreement with us. We closely monitor and control access to sensitive information, including passwords and personal details, to ensure they are used appropriately.

We retain personal information only for as long as necessary to fulfill the purposes outlined in our privacy policy or as required by law.

If you have any concerns or questions about our privacy practices, please contact us at +1 (786) 475-8745.
We will address your concerns promptly.

Our virtual assistants (VAs) sign comprehensive confidentiality agreements that legally bind them to protect your information. They are also trained in best practices for handling sensitive data to ensure your privacy and security are maintained.

We employ state-of-the-art security measures to protect your data, including data encryption, secure storage, and regular security assessments. Your data is securely stored and will be safely disposed of when it is no longer needed for our services.

Workflow Management Guide: Download here
Customers HandBook: Download here
Virtual Assistants HandBook: Download here
Customers One Pager: Download here
What to spect, Onboarding call: Download here